FREAQUENTLY ASKED QUESTIONS
Why is my Level sustainable?
At Level, sustainability is key. Our levels are crafted with precision and a commitment to the environment:
- Responsibly Sourced Wood: We use FSC-certified wood for our levels, ensuring sustainable forest management.
- Certified Marble Tops: Our marble tops come from eco-friendly quarries, minimizing environmental impact.
- Built to Last: Our levels are designed for durability, reducing the need for replacements.
- Minimal Environmental Footprint: We prioritize sustainable materials and manufacturing.
Do you also ship outside of The Netherlands?
At present, our shipping services are limited to within the Netherlands. Regrettably, international shipping is not currently available. However, we are actively working on expanding our services to include Belgium and Luxembourg in the near future.
For any specific inquiries regarding shipping or if you require assistance with your order, we encourage you to reach out to our dedicated customer support team. They will be more than happy to provide further information and address any concerns you may have.
Thank you for your understanding and patience as we strive to enhance our services and extend our shipping reach.
How do I install my Level?
Upon completing your order, the installation of your Level is a straightforward process. A comprehensive and lucid manual will be furnished to guide you through the installation steps seamlessly. Additionally, a series of instructional videos will be provided, offering visual assistance for setting up your Level.
Should you prefer not to undertake the installation independently, an alternative option is available: our professional installation service. Please be aware that availing this service incurs an additional cost. By opting for our installation service, you also gain access to complimentary Level Care+ for enhanced support and maintenance.
We aim to ensure that your Level is seamlessly integrated into your environment, providing you with a hassle-free experience. For any further inquiries or assistance, feel free to contact our support team.
How does shipping work?
Our shipping process is designed to ensure the safe and timely delivery of your Level. Here's a brief overview:
- Careful Packaging:
Your Level will be meticulously packaged to guarantee its protection during transit. - Courier Service:
Our trusted couriers will handle the delivery process. They will transport your Level from our facilities to your doorstep. - Delivery Requirements:
A signature is required upon delivery. Please ensure that you or an authorized representative is available to sign for the package. Additionally, scheduling an appointment for delivery is necessary to facilitate a smooth process. - Appointment Scheduling:
To coordinate the delivery at your convenience, you will need to schedule an appointment. This step ensures that you are prepared for the arrival of your Level. - Delivery Timeframe:
Typically, your Level will reach your doorstep within 10 working days from the date of your order. Please note that delivery times may vary based on your location and other external factors.
For any specific inquiries about the shipping process or to make necessary arrangements, feel free to contact our customer support team. We appreciate your cooperation and look forward to delivering your Level to you promptly and securely.
How long does it take for my Level to arrive?
The time required from placing your order to the actual delivery varies based on several factors. When you log into your account, you can access specific details regarding production and shipping for a more personalized overview. Please note the following considerations:
- Production Time Variation:
The production duration is not standardized and may differ based on the specific Level ordered. For instance, a Commode may have a longer production time compared to a Singleton. - Order Complexity:
If your order consists of multiple products, the overall delivery time may be extended. The complexity and variety of items in your order contribute to the timeline. - Account Access:
Utilize your account to track the progress of your order, including details about production and shipping. This feature provides transparency throughout the fulfillment process. - Estimated Delivery Time:
On average, you can expect your order to be delivered within approximately 10 working days. This estimate is subject to variation based on production times and other logistical considerations.
For any specific inquiries or concerns about your order, feel free to check your account details or reach out to our customer support team for personalized assistance. We appreciate your patience and understanding as we work diligently to fulfill your order promptly and efficiently.
What kind of packaging can I expect my Level to arrive in?
At Level, we take special care when packaging our large and heavy levels to ensure their safe delivery. Here's what you can expect:
- Custom Crating: Our levels weighing several hundred kilograms are securely placed in custom-built wooden crates or on pallets. These crates provide the necessary structural support and protection during transit.
- Internal Cushioning: Within the crates, we use ample cushioning materials, such as foam padding and shock-absorbing materials, to prevent movement and protect the level from external impacts.
- Reinforced Packaging: The outer packaging is designed to withstand the weight and provide structural integrity. We use materials like plywood or reinforced cardboard to ensure the packaging can support the weight of the level.
- Secure Fastening: Heavy levels are securely fastened within the packaging to prevent any shifting during transit. Straps, brackets, or custom fixtures are used for this purpose.
- Professional Handling: Transporting and delivering very heavy levels requires specialized equipment and experienced professionals who are skilled in handling oversized and heavy loads.
What payment methods do you accept?
We offer a seamless shopping experience by accepting a variety of secure payment methods. You can conveniently make your purchases using iDEAL, credit cards, or PayPal. Choose the option that best suits your preferences for a smooth and secure transaction process.
How do I care for and maintain my Level?
After placing your order, comprehensive care and maintenance instructions will accompany the instruction manuals provided. These detailed guidelines will cover the proper care and maintenance of your level. Specifically, we'll provide instructions on cleaning the marble tops, including recommendations for suitable cleaning products and precautions on products to avoid. Ensuring the longevity and pristine condition of your level is our priority, and we're committed to providing you with the necessary information for its optimal care.
How can I contact costumer support?
For prompt assistance, visit the contact page on our website. Please provide your contact details, and our team will reach out to you promptly to address your inquiries. We value your satisfaction and are committed to ensuring a seamless customer experience
Where are you located?
Our base of operations is situated in the quaint village of Abcoude, near Amsterdam, Netherlands. Specifically, we operate within the facilities of our parent company, DBD. This strategic location allows us to seamlessly conduct our operations and serve our customers with the utmost efficiency. Should you have any inquiries or wish to visit us, feel free to reach out, and we'll be delighted to assist you.
Can I request fabric or material fabrics?
If you wish to assess the quality and feel of our fabrics or materials before making a decision, you can easily request samples. Simply contact our customer service, provide your shipping details, and we'll promptly send you the samples at no cost. Please note that only the shipping costs will be charged for this service.